Were Sorry The System Is Temporarily Unavailable Please Try Again American Express Platinum
AMEX didn't intendance virtually my emotional distress
I had an AMEX for 10 years, recently closed information technology because AMEX wants to play greed versus being a loyal representative for customers. I had a hair salon do such poor work on my pilus, it barbarous out. AMEX refused to piece of work with me on helping refund $1600 to this salon and it's obvious scam-creative person stylists. I literally have bald patches and sent pictures of my fried hair and it falling out in clumps… AMEX REFUSED to help me and sided with the salon. I had a panic attack with a AMEX representative begging for help… same BS. Because I willingly went to this salon (even though I was being scammed by a stylist unbeknownst to me before walking into the salon), AMEX sided with the hair salon that left me with bald spots, at 32. Despite the emotional trauma I have from the salon, I also lost $1600 because AMEX didn't care well-nigh me.
It might ding my credit closing my AMEX, but they can front the $1600 for the emotional distress they caused. I will never return to AMEX, and am slowly doing away with cards and banks. They're all a fraud and only in it for themselves.
Whilst perks and points are good
Whilst perks and points are practiced, if there is an issue, it'south going to be a long journey.
Their online conversation is just diabolical. Y'all don't know if you are speaking to a bot, and even when you are chatting to a human, y'all have to proceed repeating yourself as they "hand over" all the time.
You lot can waste material ii hours hands trying to sort out an issue with AMEX.
Considering of all the hassle o have decided to move on now.
Disappointed
I started out loving Amex, their offers and customer service. Unfortunately, since January 2022 it has all gone downhill. They absolutely had a system mistake in January which meant they were unable to clear payments made. iv months after and they still accept not credited my account with the missing residual fifty-fifty subsequently providing the relevant documents 3 times and making ample phone calls. I was also told that I had to continually phone call them in order to receive updates.
The client service representatives are helpful just their processes are Atrocious!
Terrible
Terrible, tried to sign up in December, heard nothing - 3 weeks afterwards I contacted them and was told at that place was a technical problem their end, requite us a couple of days. Ok, and so still heard nothing so I call back - was then told we said give the states 5 days. Y'all didn't, just ok, terminal time I tried - couldn't become through verification, patently I don't know my ain appointment of birth and am consummate idiot. Um, ok, so I but cancelled the application and took my concern elsewhere as they seemed totally and bizarrely incompetent. 5 months later, they e-mail that they screwed up making an entry on my credit history for the credit search and are going to add information technology now. Wonderful. Totally regret ever starting an interaction with them.
Amex (was) the all-time, but it's over!
Amex "was" the best, just no longer and (sadly) by a long shot! I've carried an Amex Carte du jour my entire business concern career because they prided themselves on having the best U.Due south. based customer service. Recently (2022) that'south all gone now, so am I. It makes no sense to pay a premium for a credit menu that'due south not as readily accepted both here or abroad as other cards are unless they have unrivaled, outstanding client service. Amex was a dandy ride, loved them, but I didn't leave them, they left me (along with countless others) to on hold, junior, automatic, substandard client service. You accept to ask yourself, what are they thinking? So, howdy, free credit card with U. S. based customer service. Glad to be here!
Leave your Amex at abode
American Express Credit Card Company- the one all American big brother you could lean on . Today they meekly refused to take on an obvious $46 buck cyberspace fraud transaction for a showtime responder doctor client tht was scammed online as he was distracted in between patients.Amex quoted some mumbo jumbo "read the pocket-sized print"crapola.
Physicians Nurses beware.. wait subsequently yourself... American limited is non on your side anymore.
I was a big Amex fan. Not whatsoever more!
I have always been a big fan of American Limited until they recently decided to arbitrarily impose stupid limits on my cards with no detect. I appealed, sending three business bank statements showing a regular income, no additional debt or overdraft, and was however rejected. I have at present closed the business relationship,
American Express Travel is the absolute worst…
American Express platinum used to have a great concierge service which has continually declined in every attribute over time. The calls are always transferred to Manila, the await fourth dimension is typically ii to 3 60 minutes for the worst service possible. Tonight I was informed that the only first grade flights available for my dates from DFW to New York happened would be $2000 per person . I went online to American Airlines and constitute multiple flights for around $500. Either the agents at Amex travel are incompetent or they are deliberately offer the most expensive flights every bit the but pick to get their so called valued customers to pay substantially more than than necessary. I take had nothing but terrible experiences repeatedly with Amex travel and will never ever use them again. This was the absolute last time.
Flight tickets purchased ON PLASTIC
Flight tickets purchased for flights in March 2020. Pandemic hit and flight was cancelled past airline. American express told me I was unable to claim for a refund of over £6882.85 and I have been chasing this with Thai airways for 2 + years. Only to find out that the AE staff shouldn't have told me this and that I should take the correct to claim for the refund via AE. I have started a section 75 claim and I want to dispute this further by searching for the recording at AE of the remember in March 2020. I have at present requested the vocalism recording of the staff that told me I was not entitled for a refund and having to chase myself from both Thai Airways and American Limited myself. I accept always been told that there accept been NO notes on the system about me contacting AE and that there is NO timeframe equally to how long this volition take. I will be disputing not only the refund for paying on plastic card but likewise I volition be fighting for compensation for the stress this has caused me since the pandemic. I could accept used that money for surviving throughout the pandemic, instead I was lied to by AE. I accept requested to speak to whoever they accept at the highest level to sort this out and I Want TO BE COMPENSATED FOR ALL THIS!
A good credit card with a good app
I've been using Amex for virtually 4 months now.
The app has been good to use and the cashback feature is splendid.
I'll probable be upgrading my carte in the near time to come to 1 of their other offers that has higher cashback percentages.
After 11 years every bit a Platinum Charge…
After 11 years equally a Platinum Charge Card holder, I am thoroughly disappointed with AMEX customer service. I used to rave about how great they were, but this year, afterwards a serial of disasters, existence told there is a clandestine limit on carte spending, having been wrong debited some £15k subsequently manually paying the rest so having the menu suspended and having a "credit review" because I suspended the DD.
Staff have given me wrong information, and at present say a complaint will accept at to the lowest degree fifteen - 30 days and that the "credit review" will take 48 hours, leaving me stranded while I am abroad.
Just terrible.
Took card with special bonus aeroplan…
Took card with special bonus aeroplan to find that afterward 4 months they give a PORTION of what was advertised. I made few m purchase only still they kept proverb u will see it side by side month statement. Ended cancelling the card 4 months after.
They refused to waive annual fee or even pro rate for 4 months.
Not as promised. Shame. Will never have the card once again. Now they are taking it to collection. Tin can u believe?.
Demise of Customer Care
4/25/22 Attempted to book flight using airmiles on blueish card. Received message: Ineligible to use points. An "Upgrade At present" push was available. (I was just informed you CAN utilize your airmiles on a blue card.) The upgrade I received was not an upgrade, just an entirely new gilded card, giving me 2 accounts. In the past 90 minutes I've spoken to 4 separate customer service reps & another 2 online. Finally, I was informed that I can employ my bluish card miles to book a flight, AND NOW I'M WAITING 35 MINUTES FOR A CALL BACK FROM DELTA TO Book. I have 140K miles or I wouldn't bother. LOOKING Forrard TO CANCELING MY ACCOUNT. Most client service is sourced from India at present, and although the people are kind, they are relying on scripts to deal with cultural issues, and from my experience this is not working for the United states of america customer.
Poor Customer Service
Tried to contact AMEX by chat through the app. Cypher just automatic delight wait replies. For such a big visitor, in 2022, this is a slaughterhouse. Very disappointed with them - this is how y'all lose customers.
American express will not bother if you lot accept a complaint
The client service of American express is 1 of the worst. My remainder at one phase was aught, and I paid all I owed in accelerate as I normally do. Suddenly I found that I owe the company 655 pounds. When I chosen to ask why this money was taken, they said we did not take it when you purchased the ticket. I said, just my account was fully paid, and I practice not owe yous whatsoever money they filed to answer. I filed a complaint nigh seven weeks ago, simply nobody responded. I called many times to ask about the complaint they said they would answer in ii weeks and that ii weeks had non come up still!!!!! I will non deal with this American express once more.
Pretends to provide fantabulous customer service, just…
AX will not stop allowing a visitor to nib my card for 399. every year fifty-fifty though I have presented them with documentation proving that I cancelled the service. Appears that they will always side with whomever provides them more than fees. At present I must cancel my card and hurt my credit score to go rid of the leeches.
Client service is accusatory and…
Client service is accusatory and inflexible. Automatic bill pay failed to brand a payment on fourth dimension, and the client rep. blamed me and refused to remove the $29 tardily fee, fifty-fifty afterward 16 years of no late payments. So, AMEX no longer has me as an AMEX cardholder. I likewise canceled my AMEX savings account.
Don't trust them
Don't trust them! Client service is so poor!
I accept been so patient and trusted what they were proverb.. Month later.. Zilch done and they are blaming enyone but not them.
I don't really demand that Amex..much more well established companies offer credit cards with better Apr if y'all really need it...
The but reason I signed up is BA miles... What end up a hurting in the a... To deal with. And you know what.. They are blamening BA nonetheless they are useless.
Conversation servis is so poor... Ive asked to record my complaint and ask manager to call me... The agent told me that she can't do information technology and I need to phone call as she is chat service and not much she can practise... And she didn't help me at all and but logged out from the chat...
So.. If you lot desire to sign up merely considering of points please avoid and observe someone else.
Source: https://www.trustpilot.com/review/www.americanexpress.com
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